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The Garage Door Company
Customer Centre

Here at The Garage Door Company we listen to any feedback we receive from our customers, we do everything we can to ensure our customers receive the highest standard of service.
We welcome your feed back and would love to hear from you if you’ve been particularly impressed with a particular part of our service. Similarly if you have had any problems or feel you have received inadequate service please let us know.

We are proud of our service

Heres a little about our service and company procedures

Extensive Training

Our staff receive extensive training in all aspects of customer care, from our friendly showroom staff to our fully trained installation teams.


Product Guarantees

Please ask about our Guarantees, we offer varying guarantees all designed to give you peace of mind.


Complaint process

We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.

All showrooms
adhere to one
service charter

We are passionate about garage doors and we are also passionate about offering the very best service possible. Each garage door company branch follows the same customer charter, heres what you can expect from our service.

Complaints Process

It is really important to us that you are pleased with your purchase and the service you have received. If there is something you are not happy with, we would like the opportunity to put this right for you.

Our code of practice for complaints:

We hope that you’re pleased with any purchase you’ve made or service you’ve received from The Garage Door Company, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to hear from you so that we can try to put matters right.

Complaint handling and dispute resolution process:

In the first instance, if you’re in one of our showrooms, do ask to speak to a manager, or call or email the showroom as soon as possible. If you’re still not happy with our response, please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.


Please call our customer care line
on the number below.
Call us now on 0800 559 37 51


Email Us

Click to email us along with your
order reference number. us


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Customer Care
The Garage Door Company
Ratby Lane, Leicester

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