Customer Care
The Garage Door Company customer centre
Here at The Garage Door Company we listen to any feedback we receive from our customers. We do everything we can to ensure our customers receive the highest standard of service.
We welcome your feedback and would love to hear from you if you’ve been particularly impressed with a particular part of our service. Similarly if you have had any problems or feel you have received inadequate service please let us know.
We are proud of our service. Here’s a little about our service and company procedures:
Extensive training
Our staff receive extensive training in all aspects of customer care, from our friendly showroom staff to our fully trained installation teams.
Product guarantees
Please ask about our guarantees. We offer varying guarantees, all designed to give you peace of mind.
Complaint procedure
We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.
Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031
Customer service charter
All showrooms adhere to one customer service charter. We are passionate about garage doors and we are also passionate about offering the very best service possible. Each Garage Door Company branch follows the same customer charter. Here’s what you can expect from our service.