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Call our sales team on 0800 046 75 76

Mon-Fri 9am - 5:30pm Sat 9am - 1pm

Customer care

The Garage Door Company customer centre

Here at The Garage Door Company we listen to any feedback we receive from our customers. We do everything we can to ensure our customers receive the highest standard of service.

We welcome your feedback and would love to hear from you if you’ve been particularly impressed with a particular part of our service. Similarly if you have had any problems or feel you have received inadequate service please let us know.

We are proud of our service. Here’s a little about our service and company procedures:

Extensive training

Our staff receive extensive training in all aspects of customer care, from our friendly showroom staff to our fully trained installation teams.

Product guarantees

Please ask about our guarantees. We offer varying guarantees, all designed to give you peace of mind.

Complaint procedure

We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.

Customer service charter

All showrooms adhere to one customer service charter. We are passionate about garage doors and we are also passionate about offering the very best service possible. Each Garage Door Company branch follows the same customer charter. Here’s what you can expect from our service.

Why not download our customer charter to learn more.

Call our sales team on 0800 046 75 76 Mon-Fri 9am - 5.30pm Sat 10am - 1pm

Got a question? Talk to us

We are open for business

The Garage Door Company is now taking bookings for home surveys whilst ensuring we work within strict government guidelines to prevent the spread of the virus.

The new protocol for conducting our site surveys will be

· Please call the central booking line or your local branch if you would like to arrange a free site survey, a guaranteed time and date will be reserved for you.

· We will phone all customers, 10 minutes prior to arrival to ask the customer to open the garage door, and to ask that the customer remain inside their own property.

· The survey will be conducted alone ensuring they take photos of both the inside and outside garage (As way of safe guarding us and you the customer)

· We will phone you the customer informing you that the survey has now been conducted and that they are safe to go and close up the garage.

· All quotes will be sent via email all other discussions can be done remotely.