Here at The Garage Door Company we listen to any feedback we receive from our customers, we do everything we can to ensure our customers receive the highest standard of service.
We welcome your feed back and would love to hear from you if you’ve been particularly impressed with a particular part of our service. Similarly if you have had any problems or feel you have received inadequate service please let us know.
We are proud of our service
Heres a little about our service and company procedures
Our staff receive extensive training in all aspects of customer care, from our friendly showroom staff to our fully trained installation teams.
Please ask about our Guarantees, we offer varying guarantees all designed to give you peace of mind.
We will always respond within 24 working hours of any complaint. Alternatively you can visit a branch and ask to speak to a manager.
All showrooms adhere to one customer service charter
We are passionate about garage doors and we are also passionate about offering the very best service possible. Each garage door company branch follows the same customer charter, heres what you can expect from our service.
It is really important to us that you are pleased with your purchase and the service you have received. If there is something you are not happy with, we would like the opportunity to put this right for you.
Our code of practice for complaints:
We hope that you’re pleased with any purchase you’ve made or service you’ve received from The Garage Door Company, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to hear from you so that we can try to put matters right.
Complaint handling and dispute resolution process:
In the first instance, if you’re in one of our showrooms, do ask to speak to a manager, or call or email the showroom as soon as possible. If you’re still not happy with our response, please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.
Please call our customer care line on the number below.
Call us now on 0800 559 37 51
Click to email us along with your order reference number.